We at Freshrocket are bang in the middle of making some improvements, which is why we may not be able take any orders for a few days. Thus, we are temporarily suspending services for maintenance and upgrade purposes. We need a few days to reconfigure our setup. We will launch soon. Visit back to our…
Read moreThis Privacy Policy governs the manner in which FreshRocket.in collects, uses, maintains and discloses information collected from users (each, a "User") of the http://freshrocket.in website ("Site"). This privacy policy applies to the Site and all products and services offered by FreshRocket.in
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order fill out a form, respond to a survey, subscribe to the newsletter and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number. Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.
FreshRocket.in collects and uses Users personal information for the following purposes:
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
FreshRocket.in has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
FreshDispatch India Pvt Ltd guarantees that all products supplied under FreshRocket to its customers are of the highest quality.
FreshRocket accept all major credit/debit cards (no minimum), and our website uses a secure payment system. All transactions are in Indian Rupee.
Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. The responsibility for the order is ours until you accept delivery of the order. We make every effort to dispatch your order as quickly as possible or to arrive on a date specified by you, but we cannot be held responsible for events out with our control. Please note due to the perishable nature of products sold on FreshRocket.in we will not accept order cancellations after the point of dispatch.
We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any ommisions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using FreshRocket.in you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using FreshRocket.in
Please note due to the perishable nature of products sold on FreshRocket.in we will not accept order cancellations after the point of dispatch.
If you are not happy with the product ordered, we will provide a full replacement of the product ordered.
Your right to cancel starts at the time of placing the order, as all of our products are food and therefore perishable, your right to cancel ceases at the point of dispatch.
Orders from FreshRocket.in are shipped to customers at optimal cold stored temperatures at a guaranteed delivery time of 60 min. We deliver our products in specially designed containers to anywhere in the mentioned cities. Customers can give additional delivery instructions for their order online at the time of purchase. Deliveries are attempted at least once on the day of delivery.
This remains with FreshRocket.in until the goods are paid for in full.
These are automatically added to the cost of the product as part of the process of submitting an order. Delivery is subsidised for orders - FreshRocket charge for orders under Rs 250, for orders over Rs 250 delivery is free.
VAT is included in the cost of each product, where applicable.
Please note that pictures on the website are for illustration only and will be different from actual product. We do not supply cooked products unless otherwise stated on the product. If in doubt, please contact us before ordering. Errors & omissions excepted.
Please note only one discount coupon can be used per shop session. We will not accept orders with multiple discount offers on them.
Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confirmation and details of the order.
FreshRocket.in are committed to protecting your privacy. We will only use the information that we collect about you lawfully and according to the Web Trader Code of Practice. We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. FreshRocket will not e-mail you in the future unless you have given us your consent. FreshRocket will give you the chance to refuse any marketing email from us in the future. The type of information we will collect about you includes: your name, address, phone number, email address, credit/debit card details. We will not share your email address or any other details.
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy and the law and the Web Trader Code.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a 'cookie' which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. For more information visit our Privacy Policy page.
For multiple orders (company or corporate gifts) please contact us separately by e-mail: sales@freshrocket.in.
While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of FreshRocket.in
If you have a complaint please contact us immediately by e-mail to support@freshrocket.in or by phone 1800-1033-478. All complaints will be acknowledged within one working day. Any complaint will be dealt with fairly, effectively and confidentially in accordance with the Indian Code of Practice. These complaints will be dealt within seven working days.
These terms and conditions shall be governed by and construed in accordance with Indian Law and you hereby agree to be subject to the jurisdiction of the Courts of India.
These terms and conditions do not affect your statutory rights.
Registered Company Name and Office Address:
FreshDispatch India Pvt Ltd
Next Manu Hospital,
36/2 Sivaraman Nagar Road
Sungam Byepass, Coimbatore